Shipping policy

Shipping

We offer free standard shipping on all UK orders.

Dispatch

All orders are dispatched on the next working day. Orders placed on Friday after 5pm or over the weekend will be dispatched on Monday.

Delivery

We ship via Royal Mail Tracked 24. Most UK orders arrive within 1 to 2 working days after dispatch. Delivery times may vary for remote or rural postcodes. You will receive a tracking number by email once your order has been dispatched.

Tracking

All orders are sent with full tracking. You can monitor your delivery using the tracking link provided in your dispatch confirmation email.

Issues with your delivery

If your order has not arrived within 5 working days of dispatch, or if it arrives damaged, please contact us at team@hydo.uk and we will resolve it.