Refund policy

Returns

We have a 30-day return policy. To be eligible for a return, your item must be unopened, unused and in its original packaging. You'll also need proof of purchase. To start a return, contact us at team@hydo.uk. Returns should be sent to: 4/2 35 The Foundry, Glasgow, G41 1BP. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately at team@hydo.uk if anything is damaged, defective or incorrect so we can make it right.

Non-returnable items

Opened or partially used products cannot be returned for hygiene and safety reasons. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you need is to return your unopened item, and once the return is accepted, place a new order.

European Union cooling off period

If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. The item must be unopened, unused and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at team@hydo.uk.